Expected delivery delays
Unfortunately, our delivery partner Canada Post is reporting significant delivery delays across its network. You can find out more about how this may affect your order here. We ask that you please be patient with our frontline postal workers as they race to get your order to you safe and sound. We're right here with you, waiting on deliveries of our "comfy sweats", "sourdough baking tin", and "lots of wine" if our team's search history is anything to go by!
Please do reach out to us at firstname.lastname@example.org if you have any questions regarding your order, we're here to help!
OUR COVID-19 UPDATE
We know the world is looking like a scary place at the moment, and we wanted to take a moment to speak about focusing on what we can control when everything outside is feeling a little shaky.
One of the things we can control is our behaviour in providing a service to you. At Sand & Sky, we are working around the clock to control how the global pandemic we are facing affects you, our family. That means maintaining strict safety and hygiene procedures, for your health and the health of our fulfilment team. We will speak more about our policy on safety and hygiene below, answering some of your questions on what ‘business-as-usual’ looks like for Sand & Sky.
The other thing we can control, all of us, is our behaviour towards each other. Compassion and closeness have been two big topics for us at Sand & Sky HQ in the past weeks as the situation has evolved. Over our three years of (admittedly excellent) Aussie skincare, the real highlight has been in discovering this incredible instant connection with you online. We’ve learned exactly how strong and close a community can be, without ever meeting face to face.
We invite you to take this time to be compassionate with yourself during this time, and towards others. Remember the connections you can find in the hardest of circumstances, over the big stuff and the little. Send us your questions, tell us how you’re feeling, share your favourite memes for us to bond over or just let us know if you’re scared.
We’ll be right here, on the other end of the screen, ready to listen.
Not so usual business
Please know that we have dedicated and highly-experienced teams closely monitoring the latest advice from the World Health Organisation (WHO), along with local and national Government bodies to review our approach as the global situation evolves. We will remain transparent with you and our team as we see it progress.
Find out more here: Canada Post